I woke up Tuesday to find that a cat had used the nice warm little black box that is my modem as a chamber pot. I called tech support at my ISP, and the nice man assured me, “Any all in one modem/router will do the job. Just go to Best Buy and they’ll fix you up.”
Off I went to Best Buy(25 miles away), and sure ’nuff, that fella told me the ONE combined modem/router they had on the shelf would work just fine. He was sure. Trust me, lady.
I trusted him, though I knew installing the danged thing was going to be an Ordeal, and worse, when I got to the grocery store (to pick up the week’s cat food, of course), I could not find my phone. I looked ALL over my car, my purse (referred to as the Vast Lonely by my daughter), I said the Saint Anthony prayer OUT LOUD (’cause silently is cheating). I went back to Best Buy and combed the parking lot, I asked inside the store…
No dice. But I know where the phone store is, so I bought a replacement phone, which meant the towering annoyance of salesmen who know all about up-selling and nothing about customer service–and I do mean NOTHING. And even better–you knew this would happen–as I’m driving away from the phone store, I hear that little notification bell on my old phone.
I had looked under the seat, but I had not looked hard enough, apparently. But heigh-ho, I’m in good health, I have my purse, I have a functional vehicle AND a back-up phone. Stop whining, Grace Ann. Got home, ready to set up the new modem, and… it’s not wireless. My computer has no ethernet port, neither does my splitter.
Bad words. Many bad words, but wait a minute. Before we embark on Lunar Landing 2.0…
I save all the little silicone packets from new shoes, bottles of supplements and so forth (see Potato Famine gene). I stashed my dampish old modem into a tupperware container on a quart of uncooked rice with all my silicone packets.
The next morning, it worked. First thing I did was order a back-up wireless, router/modem combo; second thing was fill out an on-line survey about the lousy behavior of the salesmen in the phone store. Sorry guys, but you tried to mess with the wrong little old Luddite, and I haz the words.
I’m struck by two things about this day. First, it was inordinately upsetting to have two pieces of tech go AWOL on the same day–ridiculously upsetting. Panic-attack upsetting. Second, the three men upon whom I relied for tech support and guidance all let me down (St. Anthony, as usual, came through.) Two were simply incompetent (but quite confident); the phone store crew… as Sir Walter Scott put it, they moved me to “oaths too vile to be rendered upon the page.” (I love that kinda talk.)
I now have back-up tech in place, lest I be at the mercy of the incompetent again, and I’m really glad for a stupid little baggy full of silicone packets.
Do you have some Potato Famine/Depression/Granny Always Said… habits that have come in handy lately or even Saved the Day? What moves to you Walter Scott levels of frustration? I’ll add three commenters to my ARC list for My Heart’s True Delight (which is off at the proofreader’s!).